I took a quiz yesterday from a widely known Freelancer website. One area I was scored on was regarding my “Interpersonal Office Skills”.

Now, since I study and teach about Leadership, Service, Engagement, Empathy, and building the relationship between Companies and Employees…..you would figure I’d get an awesome score right?

Nope! I got a 62%! That’s a D.

So, what does this mean?

The questions posed were obviously company vs. customer and/or company vs. employee.

1. They asked for ways to avoid giving raises when an employee asks for one.

2. They asked for ways to stop a customer from getting what they wanted when upset. They preferred “firm” over “polite”.

3. They wanted employees to “avoid conversations in the cafeteria” when the overall goal was to build internal relationships.

Now, these are not uncommon practices.  These practices are alive and well my friends.

What is uncommon is being PRO-customer, being PRO-employee.

What is uncommon is being ON your customers side. Being ON your employees side.

Even better, realizing there ARE NO SIDES!

So honestly, I was a little upset that my score was that high!

What does this show us?

This shows that organizations are still SCARED and THREATENED by their people.

How in the world are businesses going to really serve their customers and their employees if they are constantly trying to battle them and play these childish power games?

It shows that we still have a lot of work to do.Screenshot (11)_LI

Cayci Ellis

2 thoughts to “I failed a test…

  • Karen Johnson Kirkland

    Is there an echo in here? …Cayci, I feel this post with every fiber of my being. I also believe I’m suffering from exhaustion in wondering why leaders act like they are tone deaf and blind or simply refuse to attempt anything that makes sense in building healthier and more profitable workplaces with more transformational leadership styles than being transactional–most times, focusing solely on the Needs Improvement and less on where employees performed well. I was working on my PhD in Industrial and Organizational Psychology, when a routine dental surgery went horribly wrong, and turned everything upside down.

    It just makes me so sad to know that most people spend a significant percentage of each day at a workplace where they are simply “doing time, collecting their paycheck and can’t wait for it to be over, rather than it being a pleasant experience filled with purpose, pride and achieving something great together.

    Reply
    • CayciEllis

      I’m so sorry you had to deal with that. It seems like those weren’t really Leaders…

      Reply

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