What Can I Do for You?
Do you need someone to take charge and completely reorganize your Customer Service Department?
Do you understand the necessity to building great customer relationships, and the consequences if you don’t?
Are your people important enough to you that you are willing to invest in their care, education, and training?
Have you seen or purchased training that was setup like an episode of The Office (BBC one) and ran by the likes of David Brent?
Are you running a Small Business that is focused on Service, Networking and Relationship Building?
Are you looking to become a better Leader, create a stellar culture, and lead your business into the future?
I can help you, if you let me.
-I can create call scripts, and train your Customer Service department.
-I will resolve and take over your escalated customer issues.
-I will teach your team Customer Service training. It’s more than nice voicetones and a good personality. It’s ACTION, it’s EMPATHY, it’s PASSION. That creates trust.
-I can take an inventory of your business strengths & weaknesses. This includes your people, product, marketing and social media. This is more focused on a small business or sole entrepreneur. I will then provide you of goals and action steps to push your biz to the next level.
-Leadership Coaching is based on how to get you and your people engaged, motivated, and active in their roles. No more 30% engagement at work. Again, this is about taking action.