How to Deal with MAD Customers – Webinar

$197.00 $27.00

It doesn’t matter what type of business you own or work in because these techniques will offer you greater interpersonal understanding for conflicts of all types.

After enjoying this (purposefully designed) easily-understood and relatable presentation, you’ll walk away with more confidence, poise, and the following takeaways:

Learn how to professionally respond to negative reviews

Understand common causes of frustration and communication breakdown points

Identify behavioral mirroring and learn how to prevent escalation verbally and physically

Teach you, and your team members, how to communicate with others in a manner that promotes customer engagement and encourages retention


As with all my trainings, my presentations are backed by my education in Organizational Leadership and extensive experience in Management, Employee Quality Control, Employee Training, Small Business Ownership (online and physical), and High School Athletics Coach.

Training details at a glance:

Title:  How to Deal with MAD Customers

Length:  1 hour and 11 minutes

Format: Mp4 Video viewed via password. Password is sent via download with your order confirmation. Lifetime, online access. Sharing of Links is punishable by law.

Bonus! Your purchase includes a complimentary Worksheet detailing the major notes of the presentation and helpful hints, so you won’t ever feel overwhelmed in the face of a frustrated customer again.